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user_jmy6y4
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4 Messages

Monday, January 12th, 2026 8:44 PM

Wrong Name shows up when I call someone from my phone

When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY?
The name on my account is Suzan [Edited: "Personal Information"]

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1 hour ago

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XfinityPaula

Official Employee

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1.8K Messages

2 hours ago

Hello user_jmy6y4. Thanks for reporting the incorrect name showing on the account. I'm sorry that it's displaying incorrectly when you make calls. I know this can cause confusion when you are trying to contact someone. I would love to help out! 

Is this happening on your Xfinity mobile phone line or your Xfinity home phone line? Does the name show up incorrectly on all calls?

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user_jmy6y4

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@XfinityPaula​ 

it is only happening on my cell phone. I do not have a landline through Xfinity.

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2 hours ago

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XfinityPaula

Official Employee

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1.8K Messages

user_jmy6y4 Thank you for sharing that this is happening on your Xfinity mobile line. I know this may be silly to ask, but it happened to be before. Are you calling someone that has your contact details saved under the wrong name? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_jmy6y4

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4 Messages

I better not be getting billed for one!

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2 hours ago

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user_jmy6y4

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4 Messages

No I was calling my sister at her work

(edited)

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1 hour ago

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XfinityPaula

Official Employee

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1.8K Messages

user_jmy6y4 That helps us understand what could be causing the issue. Can you please send us a direct message with your name and service address? 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 hour ago

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