1 Message
Wrong name On account
Need to change the name on the account as there is a typo On my first name. I was able to change it in the qebsite but i need a bill Word the corrected name.
1 Message
Need to change the name on the account as there is a typo On my first name. I was able to change it in the qebsite but i need a bill Word the corrected name.
XfinityJohnG
Official Employee
•
2K Messages
2 years ago
Thank you very much for reaching out to our team here @user_eyrvrz. I will be happy to assist you with that name issue from here for you. Could you send us a direct message with the full name and complete address as it appears on your account?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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