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Wednesday, September 18th, 2024 8:05 PM

Wrong language on phone

Whenever I make a call it's in Spanish instead of English

Official Employee

 • 

1.3K Messages

4 months ago

@user_xuv69t Hi! That is a very interesting problem to have. Please, send a DM to Xfinity Support with your full name and address, so we can look at your account. 

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

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