Wrong information given

user_ru93fb Good morning, and welcome to our Xfinity Forums! We appreciate you taking the time to reach out to our team for assistance with your recent change and services. It can be extremely frustrating not receiving the services you thought you signed up for. To help with service change transitions, we implemented the customer consent form a few years ago. This helps to give you a visual of the changes that are being made, before they are made. Additionally, an email confirmation is sent with a copy of the order and subscription activations. With making changes that involve landline services, it can take 24-72 hours for it to be removed; which means you may not experience the new package right away. That said, I'd be happy to take a look at the recent changes; as it sounds like we may need to review over your recent order to see if there are corrections that need to be made. When you get a moment, can you please send a Direct Message with your name and service address. I look forward to working with you!  

 

 

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it