Wrong info from xfinity rep

I was on a call about an issue, but before hanging up I was told I could get two(2) watchers FREE from my xfinity rewards and I told her that I really do not have a use for them at this time, she then proceeded to tell me that I might as well take them because there are no fees for these and that I do NOT have to activate them. I was charged $18 for each watch and when I said I would only take one because of the tax price she said it would only be $9 for each, totaling $18 and some change.
I am really upset about this and I really do not want to pay more or activate anything else. I called the following day and was told I could not cancel the shipment.

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XfinityAngie

Official Employee

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2K Messages

7 days ago

user_fgscad, Thanks so much for reaching out to Xfinity Support. This is not the experience we want for our customers. I would like to look into this further for you and see what we can do to help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_fgscad

Visitor

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4 Messages

The problem is still ongoing I am having so much aggravation returning these watches. I went to the xfinity store and was told I could not return them there so it took me about 1 hour and 10 min. On the phone to have return labels sent to me. I went to Walgreens fedex shipping and was told that I needed to go to a full serve fedex store. I am planning on doing this today. If these watches cannot be returned today I am going to file whatever grievances I need to file.
I have been with xfinity for nearly 20 years and have never been this upset with a company!

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3 hours ago

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user_fgscad

Visitor

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4 Messages

3 hours ago

I am seriously thinking about canceling my service because I can’t take the aggravation and misleading info I get from customer service

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Customer Service

user_fgscad

Wrong info from xfinity rep

XfinityAngie

user_fgscad

user_fgscad

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