Wrong info from customer service representative resulting in more cost to me

user_vpkydg Welcome to our community forum! Thank you for letting us know about your recent experience. We strive to provide accurate and transparent expectations about upcoming bills so you're not surprised after making a change. Did you review the detailed order summary before agreeing to the change in service? You can view the details of your service agreement here: https://www.xfinity.com/support/articles/my-account-find-contract.