Fastbreak29's profile

New Poster

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2 Messages

Wed, Dec 16, 2020 4:00 PM

Wrong Equipment Sent

When upgrading to X1 I was sent the wrong equipment twice and am having a horrible time trying to get the right equipment.  No one seems to be able to help and managers never return calls.  Any suggestions??

 

Responses

ComcastGabe

Official Employee

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201 Messages

6 m ago

Hi, @Fastbreak29! Thanks for your patience and for reaching out to Comcast over our forums page for help with upgrading to the correct X1 equipment! I am sorry to learn that you have had this experience and that you never received those return calls. You have reached the right place for help. We will do all that we can to rectify this experience. To get started, please click on my handle “ComcastGabe” and send us a private message with your name and address so we can help!

I am an Official Comcast Employee.
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