New Poster
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2 Messages
Wrong Equipment Sent
When upgrading to X1 I was sent the wrong equipment twice and am having a horrible time trying to get the right equipment. No one seems to be able to help and managers never return calls. Any suggestions??
Responses
ComcastGabe
Official Employee
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201 Messages
6 m ago
Hi, @Fastbreak29! Thanks for your patience and for reaching out to Comcast over our forums page for help with upgrading to the correct X1 equipment! I am sorry to learn that you have had this experience and that you never received those return calls. You have reached the right place for help. We will do all that we can to rectify this experience. To get started, please click on my handle “ComcastGabe” and send us a private message with your name and address so we can help!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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