theSchinkels's profile

Regular Visitor


4 Messages

Fri, Dec 18, 2020 8:00 AM

Wrong equipment returned

I returned my equipment to a UPS Store and then realized I made a boneheaded mistake.  I returned a component that is the wireless controller for my thermastat thinking it was the Flex box, smh.  I realized my mistake too late as the equipment had already shipped. 


Is there any way I can get my component back?  I have tried chatting with xFinity, no luck.  I also received a call from Complete Recovery (about the Flex box I have yet to return) but they could not help me either. 


Any ideas on who or what to try to retrieve my component would be much appreciated.


Official Employee


2.4K Messages

6 m ago

Hey there, @theSchinkels


We would love to help you here on our forums. 


Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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