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user_7trm7d
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Friday, May 30th, 2025 1:58 PM

Wrong charged

I have been charged for max for the past three months when I was supposed to be receiving it for free because of an Xfinity customer service error. I cannot reach anyone over the phone currently. This free max is well documented 

Question

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Updated 

6 days ago

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XfinityEva

Official Employee

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1.7K Messages

6 days ago

Hi there! Thank you for taking the time to reach out about this concern. We would love to help with this billing issue. May I please ask that you send us a direct message with your full name and service address to get started? 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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