Visitor
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4 Messages
Wrong charge
Hello,
I cancelled my internet service on May 8, 2025. I received an email confitrmation of the cancelation. I continued getting billed well past the cancelation date. I have now called and chatted with xfinity support 5 times. Each time, the agents assured my bill would be adjusted but this hasn't happened. I'm not sure what to do anymore. It has been over a month since cancel date.
XfinityRichard
Official Employee
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2K Messages
2 days ago
Hi there, @user_m37dv7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience this is causing you regarding you being billed for a service that should have been cancelled. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2K Messages
2 days ago
It was a pleasure @user_m37dv7 working with you in private and getting your account concerns addressed and resolved. -Richard
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