Visitor
•
1 Message
Wrong cancellation date
I ordered Xfinity service on May 7th and activated on May 9th. I cancelled on May 9th because Xfinity was not able to deliver the service promised. I have made multiple calls trying to get the cancellation date to be effective on May 9th but every time I do so I receive an email stating my cancel date is not until May 23rd. I want to be absolutely certain that the actual cancel date is May 9th and that I will benefit from the Comcast 30 day guarantee and have ZERO DOLLARS due to Xfinity. How can I be assured that this will be the case?
XfinityMarcus
Official Employee
•
1.5K Messages
1 day ago
user_7bm1hw thank you for using the Xfinity Community Forums page to reach out. I understand your order was set for a different cancellation date than you intended. I can certainly take a look at thins on my end. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0