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user_55887a
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Visitor

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4 Messages

Wednesday, May 22nd, 2024

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Wrong Cancellation Date

Good morning, 

This will be my fifth attempt at having this corrected. I originally called in greater than the 30 day period but in short I am looking to ensure the cancellation date for my account is set for June 20, 2024 now (which is 30 days out base on your system) and not May 24, 2024 which was the wrong date. 

Rep 1: Never told me about the 30 day period and said he would put the request in to cancel, even though it was beyond 30 days 

Rep 2: Scheduled the cancellation for May 24 and not June 20, it was hard to hear on the phone so that may have been why. 

Rep 3: Said they cancelled the request for May 24 but I still received an email this morning saying services would be canceled May 24th (Currently May 22nd) 

Rep 4: Said they updated the date from May 24 to June 20 this morning but I did not receive any type of confirmation email, which I did when May 24th was selected. 

Can someone please confirm my account is now scheduled to be cancelled June 20th, 2024?

Thank you, 

<Edited: "Personal Information">

Question

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Updated 

1 year ago

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XfinityJosephA

Official Employee

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1.9K Messages

1 year ago

Hello, @user_55887a I hope overall your Wednesday has been a good one! Our team can help by taking a closer look at your order to close the account. We'll need to locate your account to assist you in detail and work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. Once we locate your account we’ll send you a verification message.

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user_55887a

Visitor

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4 Messages

@XfinityJosephA​ Thank you, I sent that information in a direct message as directed. 

1 year ago

0

XfinityJustinC

Official Employee

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1.6K Messages

1 year ago

 

user_55887a thank you for sending the direct message, I'll follow up with you there to confirm the account informaton with you. 

 

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XfinityJustinC

Official Employee

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1.6K Messages

1 year ago

 

user_55887a thank you for your time working with me today, it was a pleasure ensuring the account disconnection was set up correctly. We're available 7 days a week between 6am -12am ET over Xfinity Forums for employee support. Have a great rest of your day. 

 

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user_55887a

Visitor

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4 Messages

1 year ago

Good morning,

Sent a follow up message as my internet service is still active past the close out date of 6/21. 

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XfinityRoberto

Official Employee

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1.9K Messages

Good morning and welcome to our Xfinity Community Forums page. You are in the right place and I am happy to take a look at your cancelation request. 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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1 year ago

0

user_55887a

Visitor

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4 Messages

@XfinityRoberto​ 

i have sent a chat

1 year ago

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