Visitor
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1 Message
Wrong Billed reported to all three Credit Bureau and No one knows how to generate Stipulation letter to customer.
I have requested for multiple time for stipulation letter for more than 5 times and no one is able provide a letter stating that " Comcast billed me wrong and reported Wrong to credit bureau which impacting my mortgage." Comcast adjusted the entire bill and Comcast supposed to pay me back $1.52 after adjustment they have done. No one providing me Stipulation Letter from last 5 days and keep rotating me different departments and retail stores to get me a letter.
XfinitySeth
Official Employee
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587 Messages
17 hours ago
Hello user_d78z6m 👋 I appreciate you taking the time to reach out to us in our community regarding your request, and you're in the best place for help! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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