Wrong amount

user_1kel3z We really do appreciate you reaching out! I would be reaching out as well if my bill was incorrect. Xfinity orders go through an approval process before they are finalized. During this process, the order details, pricing, promotions, equipment, and account eligibility are reviewed. Once the order is approved by our members, the final pricing is reflected on the account and in the order confirmation. If there's a discrepancy between what was promised and what was applied, the order confirmation and any supporting documentation can help determine what occurred. You can also check your billing statement online to help determine what exactly you are being billed for, and to help figure out the difference.