Visitor
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1 Message
Wrong address
I moved 3 months ago and brought my modem with me. I contacted Xfinity and thought it was taken care of. I keep getting billed correctly, so all is well. I’ve got a cancellation request that just came through from my old address, I can’t log in because they say I don’t have an account. And yet c billing and service are fine. What is this?
EG
Expert
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119.8K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.5K Messages
12 hours ago
Good afternoon @user_7aqip5. We can check to see what is going on with your previous account. If you could send our team a direct message with your full name and full address, we can further investigate.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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