Visitor
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1 Message
Wrong Address
Hello, I made the mistake of putting the wrong address for my location. So when my equipment will be shipped it will be sent to the wrong location. Is there anyway I could change the address? Also my apartment number doesn’t appear for my location either.
XfinityJon
Official Employee
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1.3K Messages
3 hours ago
Good afternoon user_6734. We can certainly look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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