Thanks for reaching out to us we do apologize for any inconvenience. Generally, the mobile phone can only be shipped to the address where your Xfinity Internet service is located at. To clarify, do you have a Internet account with Xfinity and is that the address that your mobile line is being shipped to?
Thanks for clarifying we'll have to take a look at your account to see what transpired. Go ahead and send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
Official Employee
•
2.7K Messages
4 hours ago
@user_5hoa1n
Thanks for reaching out to us we do apologize for any inconvenience. Generally, the mobile phone can only be shipped to the address where your Xfinity Internet service is located at. To clarify, do you have a Internet account with Xfinity and is that the address that your mobile line is being shipped to?
2
0