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user_elsmjz
1st Topic

Visitor

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1 Message

Friday, April 3rd, 2026 11:05 AM

Wrong address, slow internet

Xfinity agent set up my internet service to the wrong address. No phone agent has been able to fix this. My internet is slow so I called to resolve both issues and my service is disconnected without me knowing. I hate xfinity. 

Question

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Updated 

2 hours ago

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Oldest First
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EG

Expert

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117.1K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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3.2K Messages

2 hours ago

@user_elsmjz

Thanks for reaching out to us, this is not the type of experience we want our customers to have.

 

You've reached out to the right team to address all your concerns and get everything resolved for you!

 

 To get started send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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