Wrong address, slow internet

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_elsmjz

Thanks for reaching out to us, this is not the type of experience we want our customers to have.

You've reached out to the right team to address all your concerns and get everything resolved for you!

 To get started send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message