Visitor
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1 Message
Wrong address and account
Hi, I’m trying to access my account with the information I used to start service at my apartment and now there’s a different address and account. Can I have help making sure the accurate address and dates of service are reflected in my account? Thank you!
XfinityEricB
Official Employee
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2.8K Messages
6 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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