Visitor
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1 Message
Written Confirmation of Military 24-Month Mobile Benefit
Hello Xfinity Support,
I need written clarification regarding my existing Xfinity Mobile free-line promotion.
I am a verified U.S. military member. I currently have one Unlimited Xfinity Mobile line receiving a 12-month free-line promotion, which expires in October 2026.
I was previously told by Xfinity support that my existing promotion should transition to the Military 24-month free-line benefit because my military status is already verified.
I am NOT asking to stack two promotions or receive two free lines.
I need confirmation of one specific question: Will my existing 12-month free line transition to the Military 24-month benefit, making the total free period 24 months, or will I only receive one additional year after the current promotion expires?
Please confirm this in writing and provide a case/reference number for this inquiry.
thanks for you help
XfinityShawn
Official Employee
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2.7K Messages
4 hours ago
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