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stanl2122
1st Topic

2 Messages

Tuesday, January 28th, 2025 6:03 PM

Would Like Access to Transcript

I had a transcript between [Edited: "Personal Information"] and I would like to get access to it. The xfinity assistant did not let me download the transcript. Here is the number [Edited: "Personal Information"].  Also I was never given a survey to leave feedback on this chat. 

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Updated 

3 months ago

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XfinityGabriel

Official Employee

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2.2K Messages

4 months ago

 

stanl2122, Hi there! Thanks for reaching out. I can understand wanting access to a transcript and a survey as a customer myself. You've knocked on the right door in virtual land for support. Over social media, we are a dedicated team of specialized experts who are committed to providing solutions to our XFINITY family members. May I ask the reason for wanting those transcripts? Normally, you have to go through legal to get transcript records. 

 

(edited)

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EG

Expert

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110.3K Messages

3 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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