Visitor
•
2 Messages
Worthless customer service
I have Xfinity mobile now service. Their customer service is by far the worst I've ever had. I cannot get into my voicemail it tells me I need to call and talk to customer service to reset my password but I can't get through to a live person for Xfinity now. All I can get to is a live person for Xfinity mobile service which tells me I have to go through their virtual assistant only. That does not work everything I try through there it does not give me the right help it just keep sending me this information telling me the first time I bring a voicemail it'll ask me to set up a password wrong just ask free password. I can't get no help I've been working on this for 3 days I've never had this kind of problem with a cell phone service. Very dissatisfied wish I'd never done this
XfinityRichard
Official Employee
•
2.5K Messages
3 days ago
Hi there, @user_4o64mu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to reset your password. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with disconnecting your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
0
0