U

Visitor

 • 

2 Messages

Thursday, July 3rd, 2025 10:58 PM

Worthless "customer service"

Cannot even say anything here typed up a whole complaint and they refuse to post. 

Main thing - I was threatened by "Dooley" one of their work from home in Florida "customer service" reps.

Official Employee

 • 

1.8K Messages

4 days ago

Hello @user_dekaoq, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

forum icon

New to the Community?

Start Here