WORSTS CUSTOMERS SERVICE

⭐☆☆☆☆ (1 Star)

I had a very disappointing experience with this Xfinity location at 6625 Spring Stuebner Rd, Ste 200, Spring, TX 77389.

I was given a WiFi extender that wasn’t even connected to my account, so it never worked properly. When I returned to the store to get the issue resolved, the manager had a nasty attitude and was not helpful at all. Instead of trying to fix the problem, they were dismissive and even refused to provide me with contact information for Xfinity’s corporate office when I requested it.

On top of that, I spoke with three different Xfinity customer service agents over the phone before visiting the store. Every call consisted of being placed on hold for long periods, transferred around, and getting absolutely no resolution.

The lack of communication, poor customer service, and unwillingness to help made what should have been a simple issue extremely frustrating. Customers deserve better treatment and employees who are willing to resolve problems instead of making them worse. I hope Xfinity addresses the customer service at this location because this experience was unacceptable.