Visitor
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3 Messages
Worst to Chaos
I am writing to formally dispute a series of unauthorized and unexplained billing increases on my account. I have been an Xfinity customer since 2023. Up until recently, my monthly automatic payment was stable and consistent at $25.90.
Over the past three months, my billing has become entirely chaotic, experiencing severe and unjustified price hikes without any change in my service plan or usage.
As documented in my attached transaction history, my billing broken down by month shows:
- Typical Base Bill: $25.90 (February through May)
- June Bill: $59.87 (An increase of $33.97)
- July Bill: $50.90 (An increase of $25.00)
- August Bill: $78.09 (An increase of $52.19)
My bill has essentially tripled in August compared to my standard rate. I have not authorized these rate modifications, and I have received no transparent communication detailing why these overcharges are occurring.
Desired Outcome / Resolution:
- A formal review of my billing history by an executive support specialist.
- A total credit/refund of $111.16 to cover the cumulative overcharges from June, July, and August.
- Restoration of my account to its correct, agreed-upon monthly rate.
XfinityJosephA
Official Employee
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2.4K Messages
58 minutes ago
@user_bz3gbv it sounds like a promotion expired. Did you check your discount details? You will see this on page 3 of your statement in green font.
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