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user_45ba5k
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Saturday, April 18th, 2026 2:58 PM

Worst tech support and customer sercuce

Paying for 1g service and getting 100mbps only. The tech guys just keep rebooting the modem. They have no clue at all. Also, they keep sending a text that the service is restored but nothing. Then a Xfinity truck sits in front of my house for an hour and drives away without knocking on the door. What a joke. Good thing is that now we have Brightspeed in the neighborhood so we can switch for a cheaper price. Good bye Xfinity. Also, they hire support people in India who read off a script and give you American names and try to sound American. Bye bye Xfinity. 

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1 hour ago

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XfinityKassie

Official Employee

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2.4K Messages

1 hour ago

 

user_45ba5k Good morning! We appreciate you taking the time this morning to share your experience with our Xfinity Forums. This is not the ideal experience we want our customers to have with their services. While it can seem offputing, technicians can pull the signal that is coming into your home from outside, this can lead them to a potential network issue outside. I'd be happy to take a closer look into your internet services, and get you in the right direction for a resolution. To begin, please send a Direct Message with your name and service address. 
 
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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