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user_9n7ff5
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Visitor

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2 Messages

Saturday, June 7th, 2025 12:26 AM

Worst service!

I am an optimum customer until I had to move very quickly. I searched for internet service for the new apartment yet could not keep the service I already had. Xfinity blew my phone up so I answered the call and paid the fee. I was sent self install and was eager to set up and watch TV. Nope I need tech support. So I joined a chat which after a while set me up with Friday June 6 2025 @4. So I wait and no one shows up! Text again on chat,they are coming,nice to talk have a good day, someone said. NO ONE SHOWED UP AND I ASKED FOR MY MONEY BACK MANY TIMES. NOW THEY GAVE ME A 50 CREDIT AND SAID SOMEONE WILL BE OUT ON 6/10/25.. I WILL NEVER RECOMMEND THIS SERVICE,TĤEY ARE THE WORT!!!!!

Question

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Updated 

2 days ago

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XfinityGabriel

Official Employee

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2.3K Messages

2 days ago

 

user_9n7ff5, Yikes! This is definitely not the experience we strive to provide. I can definitely understand the inconvenience this experience has caused you with having to get those appointments rescheduled. I am sorry to learn about this. We appreciate you for reaching out. Over social media, our team of experts is dedicated to resolving service concerns such as this over social media. You've come to the right place. We can help. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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