Worst service

I have been a customer of Xfinity for over 20 years. I called with an issue and customer service was horrible. Customer Service Rep did not know what they were talking about. After spending an hour over the phone and getting my service started up again, I have no internet

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XfinityBrianH

Official Employee

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1.2K Messages

4 days ago

user_ps84rc Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_ps84rc

2 Messages

I choose not to answer these questions. I can not believe how awful your customer service is. Perhaps, if you did not outsource your customer service you would be able to resolve issues. As it is, I spent over an hour on the phone and I am in a worse position than where I started

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4 days ago

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XfinityLinda

Official Employee

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1.7K Messages

@user_ps84rc We wanted to see if we could assist. Let us know if you change your mind. We'd love to help turn this around for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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Again

Expert

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31.4K Messages

@user_ps84rc

The employees that work here are Corporate employees, not outsourced or bots. They really do want to help you, and all customers that post in the forums. Since you've posted here, it's obvious you want someone to help resolve your issue, so you should give them a try.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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4 days ago

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user_wgvjlm

4 Messages

@user_ps84rc I feel your pain! I was stuck for nearly four hours yesterday bouncing between long holds and speaking with multiple representatives trying to fix my issue. After all that, ultimately, nothing was resolved. It's incredibly frustrating.

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4 days ago

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user_ps84rc

Worst service

XfinityBrianH

user_ps84rc

XfinityLinda

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user_wgvjlm

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