Worst service experience of my life!

Today I spoke with the following individuals who identified themselves as mangers although I’m fairly certain it was the same individual pretending to be another person. Please see a list of things that occurred during the calls as I was hung up on repeatedly. I will be making formal complaints to xfinity legal team, FCC, CPUC, and Better Business Bureau. I have never been more disappointed and disgusted with a service experience but as a whole since I added mobile service I’ve had to spend more time on the phone than I have enjoying my services. I’ll be shopping for mobile service for my 4 lines and my internet going forward. 

Howard stark

Cory Anderson  

Dvid Lopez

I was asked- Do you know how to write? When I insisted to be transfer instead of taking a number to pass me off to one of the other thousands of xfinity departments I could ask my questions to.

I responded I’m not being writing down anything I sled in clear English to be transferred 5xs already he responded Oh you do understand English?

He then Pretended to attempt to transfer by making a robotic sound and then told me his transfer option wasn’t working and hung up on me after arguing for a bit more about transferring me and why he wouldn’t. 

He laughed at one point and when asked if he thought it was funny he replied yes, We are all laughing here

Between the three of the men named I was Hung up on two more times after my phone kept ringing back to that line each time he Rgued a bit and then blatantly disconnected he then pretended to be someone else answering and again repeatedly I asked and repeatedly aggressively was refused.  

He Interrupted repeatedly and argued while I was stating how rude it was to continue speaking over me and interjecting before I finished he advised that it wasn’t rude he’s a manager and I should listen to him 

He Gave explanations for why billing auto pay was off that included it’s my responsibility to check my app to make sure the system didn’t update and kick my autopay out. Then stated he didn’t know why it happened when I hit the roof and said there were a thousand other xfinity departments call one of them and ask because he didn’t know. By the end of these calls I was screaming to the top of my lungs and beyond livid. I have never had a service experience that didn’t even rate because it was so bad.