Worst Service ever

I have I been waiting weeks for a streaming box that was ordered. I have yet to receive it. Got an email that it was delivered but it's not at my address. Called severals times and no one seems to know anything. Was told to go to a store instead because they don't know. Then after 2 weeks I finally get thru to someone who Promised to have it delivered the same day and guess what, still waiting. So, I called again after several days guess what the agent tells me, he has no work order for it AGAIN!! then magically finds it and now tells me we will have it delivered. Fool me once! That's when my patience was lost like what happen to the one they shipped. They don't even know what's going on. This has been the worst experience ever. After all these years with this company I am now shopping around for new service. So much for being a Platinum member. Don't waste your time with this type of customer service and good luck finding a phone number to call or someone you can understand fluently.