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user_iwnnpu
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Wednesday, January 14th, 2026 11:43 PM

Worst Service Ever

Xfinity is the most proficient company in the world at not giving a [Edited: "Profanity"]  about customers. I have been trying to get the actual speeds I've been paying for since the day I switched. NOTHING! The "customer commitment" page states...

Our commitment to every customer:

  • Respect your time
  • Simplify your experience
  • Make things right if we fall short

[Edited: "Profanity"] The "support" app is designed to frustrate, and run people in circles.

I have hit the "actual human" lottery once or twice and actually spoken to a person, but no resoluition.

I simply want the 2000 down and 300 up I'm paying for, and I'm still getting 40 up.

How [Edited: "Profanity"] does this get resolved?

Question

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Updated 

10 hours ago

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XfinityOrlandoM

Official Employee

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2.9K Messages

10 hours ago

@user_iwnnpu

Thanks for reaching out to us,  we do apologize for any inconvenience you're having with your Internet services. As a customer myself who works from home I know how important it is to get the speeds that you're paying for.

 

Let's take a deeper look at your account so we can get this resolved for you.

 

 To get started please send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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