U

Visitor

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2 Messages

Sunday, July 6th, 2025 8:50 PM

Worst service EVER!

[Edited: "Solicitation/Inflammatory"] The service is spotty at best. You can have one device connected and it’ll drop off multiple times a day. Then, god forbid you decide to move. This is my real issue with [Edited: "Inflammatory"]. I’ve been on the phone with them now off and on for 7 almost 8 hours trying to simply move my service from one address to another and despite 4-5 phone calls (which you have a better chance of being hit by lightning than actually connecting with someone without being deferred to the HORRIBLE AI assistant chat) all of which telling me my service was transferred. Go to the new place and realize I need a tech to come out and run a line. Can’t do that. I don’t have service there even though 8 Xfinity employees have told me otherwise. But here’s where it gets real fun, in order to move, you have to BUY AND PAY for a whole new service plan. You just paid your bill? Lol too bad. They’re gonna need another month outta you before they can do anything. Use smoke signals to communicate before you ever decide to use these goons. I have dealt with some horrible companies before when it comes to service and internal communication. [Edited: "Inflammatory"]

Official Employee

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312 Messages

23 hours ago

Hello @user_1d9nvw. I understand that this has been a frustrating experience for you. We do not want you to have a bad experience and would love to confirm all of your move information and get a technician set up to come out and activate your service. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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