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Visitor

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2 Messages

Sunday, July 6th, 2025 8:50 PM

Worst service EVER!

[Edited: "Solicitation/Inflammatory"] The service is spotty at best. You can have one device connected and it’ll drop off multiple times a day. Then, god forbid you decide to move. This is my real issue with [Edited: "Inflammatory"]. I’ve been on the phone with them now off and on for 7 almost 8 hours trying to simply move my service from one address to another and despite 4-5 phone calls (which you have a better chance of being hit by lightning than actually connecting with someone without being deferred to the HORRIBLE AI assistant chat) all of which telling me my service was transferred. Go to the new place and realize I need a tech to come out and run a line. Can’t do that. I don’t have service there even though 8 Xfinity employees have told me otherwise. But here’s where it gets real fun, in order to move, you have to BUY AND PAY for a whole new service plan. You just paid your bill? Lol too bad. They’re gonna need another month outta you before they can do anything. Use smoke signals to communicate before you ever decide to use these goons. I have dealt with some horrible companies before when it comes to service and internal communication. [Edited: "Inflammatory"]

Official Employee

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318 Messages

2 days ago

Hello @user_1d9nvw. I understand that this has been a frustrating experience for you. We do not want you to have a bad experience and would love to confirm all of your move information and get a technician set up to come out and activate your service. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Visitor

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2 Messages

I’d rather not. I’ve spent a full 9 hours talking to you people today. I’ve been told my service has been cancelled and am expecting a refund in “1-2” working days. Yall need to do better. Honestly. There’s ZERO support for prepaid customers. I’m beyond done talking to people in chats. My phone is about to die just from talking to Xfinity today. I’ve never dealt with more incompetent service in my entire life. I got so pissed off today I could probably pull off a suit for emotional damages. Honestly. I had to ask the last “agent” if this was real life, because an experience this horrible can only exist in a nightmare. I wish I could post my chat screenshots and my call logs in this chat. I’ll never forget this miserable experience I was dealt today.

Official Employee

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318 Messages

I understand your frustration. We are here if you need any further assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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