Worst service ever!

For over 3 years l've had horrible picture problems. Digitizing! I have pictures but can't post here. Finally Xfinity came out and since they didn't have a special filter (something that is only through their company) I was forced to use my Roku only to watch tv. Which helped picture but should not be charged for service except I did get Xfinity stream. So I paid for full service during those years.

when they took my box I called the Philippines their customer service. After 3 people and over 3 hours on phone. She was able to give me a "deal" with stations I wanted. That was a lie I got none of them. Went to store following day over hour there.

Paid a lot more.

Next day!

Well this last February 2025 my internet went out.

I was without that and tv for over a week. Of course it was like you know what getting someone out here. Finally had guy come bring "new" ( they are all refurbished). That lasted a whole day went I asked something of Alexa in middle of night found out Internet was not reachable. Sure enough went and checked tv nothing! So in middle of night called Philippines AGAIN! 4 hours later final appointment for tech to come again. Brougl

Top

another router. But then he went extra step unu ran new cable because I have been a customer for a long time my cable was weathered. Wellill that didn't help any so they scheduled the outside tech to see about inaround issues. Mind vou I told

another router. But then he went extra step and ran new cable because I have been a customer for a long time my cable was weathered. Welli!! that didn't help any so they scheduled the outside tech to see about inground issues. Mind you I told them they needed to do that 3 years prior but they didn't then. So after he finished taking care of outdoor tech problems my router still didn't work. So the inside tech came back and gave me a 3rd router. You can't imagine by this time my blood pressure is off the charts.

so now things are "working using my Roku not real tv" they service I pay for 181.00.

Then just got my bill for next month THEY ARE CHARGING ME!!!!!!! for their incompetence!!!!

Thats the last straw. I am done. Talked with actually CS rep via text. To tell them I'm not paying for their problems. He actually hung up on me in text. (he cut off texting on my end)

Good Bye Xfinity worst service ever!