5 Messages
Worst service ever
it has gotten out of hand at xfinity, customer service no longer exists anymore since they’ve replaced people with AI generated assistance, that only gives the customer the run around and can’t help with anything outside of basic information that can be found off the app. I work in customer service, and what xfinity is calling customer service is anything but. I’ve been trying to get assistance for two days and I just get the run around and told since there is an outage in my area, customer service is down until the outage is fixed. Like is that a joke or just another display of how xfinity does not care about their customer.
XfinityRaul
Official Employee
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2K Messages
6 months ago
Hello, @user_ymuj2z. I hope you're having a great day, so far. I would be more than happy to help with your service concerns. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_ymuj2z
5 Messages
5 months ago
And the fact that I have to come on a forum to get any kind of service at all is sad
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user_ymuj2z
5 Messages
5 months ago
Like how can you call this customer service ? It’s a shame to see the state of xfinity
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