Visitor
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2 Messages
Worst service ever
I hate Xfinity. The customer service is TRASH. I’ve only had internet forever and for the past 6mos they been trying to bill me for cable & phone ANNOYING. I’m continually calling to correct it and always having to instruct the customer service rep in whatever country to scroll the [Edited: "Language"] up and DUH YOU SEE I ONLY HAVE INTERNET. Then instead of removing it they cancel it and I’m billed partially I HATEEEEEE THEM. On the phone with robots to get to the [Edit: Language] Philippines and bad comprehension!! Whelp it’s annoying [Edited: "Language"]. A few days ago a box arrived OMG I DID NOT ADD CABLE YOU [Edited: "Language"] I didn’t even open it. I called and took it back to the store. That was three days ago. Why [Edited: "Language"] are they texting me to activate the new equipment and have billed me. [Edit: Inflammatory] and I’m going to get other internet service and cancel them. [Edit: Inflammatory]
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_205283 Thank you for reaching out and bringing this to our attention. I can understand the frustration this has caused you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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