Visitor
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1 Message
Worst service EVER!! Right before Snowstorm
Worst service ever as a remote worker. Literally the snowstorm started and our internet in the area went out and NO one has fixed anything or given any calls to repair it. It’s horrible disgusting and leaves people stuck. I work remotely and this has been really hard for me but this is not new for Xfinity. They Upcharges but provide slower internet and when you need it most say there is “network damage”. Save yourself the trouble and get Verizon. It may cost more but at least they have live people to talk too. Xfinity assistant literally hangs up on you and resolves nothing.
XfinityBillie
Official Employee
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3.8K Messages
11 hours ago
@user_bo7ey8
Comcast is aware of your outage. While I’m unable to give you an estimated time when your service will be back on, please know that technicians are working to restore service as quickly and safely as possible. They coordinate recovery efforts closely with local and state government and power companies. And, in many cases, we must wait for local power companies to first restore power to your neighborhood and deem the area safe to enter before allowing our teams into the area to repair our network.
I apologize for any inconvenience and appreciate your patience and understanding.
If you have a mobile phone or mobile device, you can get outage updates for your area and information about your Xfinity service by visiting xfinity.com/outage or using the Xfinity or Xfinity My Account apps.
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