Worst Service ever and I cannot get a phone number to speak to someone in Management to help me?????????

I have a newly built home and wanted to get my service moved once completed from the home literally right next door.  I called June 26th and they said my address was not recognized and we had to take the CO to the Xfinity store which is 45 minutes from our home.  This was done and I scheduled for a service tech for July 1st, they came out and I was told they were home tech and I needed a field tech as there was not a port on the pole.  The sent in serviceablity ticket while he was here and said someone would be out the next day.  Naturally no one showed up.  I called again and was told they had to schedule another appointment blaming the tech that came out.  New appointment was July 8th and again they sent home tech and not field tech, he sent in a service abiltiy ticket [Edited: "Personal Information"] and I have a picture of his phone with the information on it.  Someone was supposed to come out today July 14th between 3 and 5 and I confirmed this with a rep on the phone this morning and again no one showed up.  I contacted a rep on my chat and he told me that they had to schedule another home tech as they could not schedule a field tech before a home tech comes out and no matter how many times I told him one has already been out twice he stood his ground and was unable to schedule appointment.  I am not talking to another Rep on the phone and now she is saying that my contractor need to talk to Xfinity and that all my requests are on hold until this happens.....Why, the home is finished we are living in the home and the contractor is no longer involved.  I have all wires ran in the house that they need but I cannot get service connected.  ??F????????F??????  And now one will provide a phone number to speak to someone who can help and that understand

Hello @user_szha2t, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. It sounds like I will need to pull up your address and ticket to investigate this further and get a technician out to you who can complete the install of the line to the pole. If you could send our team a direct message with your full name, and the address, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.