Visitor
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1 Message
WORST SERVICE AND COMPANY
Have been hung up in multiple times and always out of service due to “working in the area”. Attempted to submit my review multiple times and it supposedly wasn’t able to. Double my plan for better service and it is worse than before. Cannot talk to a real person. DO NOT GO WITH THIS COMPANY
XfinitySean
Official Employee
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100 Messages
7 days ago
Hi user_ihkfyi! We appreciate you reaching out through our community forums! I'm sorry you've had such a negative experience with your services and when trying to reach out. You've come to the right place for help, and we'd be more than happy to look over your account to see what we can do to help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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