Worst response from customer service Rep

I called customer care to order xfi pod as technician came to check our internet as some rooms in our home are not receiving internet and was told they are dead zones in the house. I have waited 2 weeks calling Xfinity customer care to figure out the issue. When I called again to order pod as a gold member I receive a xfi pod for free they said they want to trouble shoot again and send the agent. I talked to the agent 5 mins and he is so stubborn not listening to me and rude as well. Once I told him that I will move back to Verizon my previous provider then he asked me if I have to cancel the service. I said yes as I have both mobile and internet with Xfinity I want to cancel both of them. He then said he will order the xfi pod. He took another 5-8 mins to place the order for which I didnot receive any confirmation for the xfi pod and it’s been more than a 1 and half week and I didnot. Receive the pod.