Visitor
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1 Message
Worst Provider, Conveniently, The ONLY Provider.
Customer service is a joke. Everyone is rude and impossible to talk to efficiently. I’ve battled over a month now trying to shut down my account. When I was finally successful, I reached out to another company who offered a much better plan than anything xfinity has to offer. Just to find out nobody else can provide OTHER than xfinity. I literally have zero choice but to use them. Between the outrageous bills, TERRIBLE customer service and 100,000 hoops you have to jump through to get anywhere; their WiFi doesn’t even work when it was installed. Xfinity is the worst business I’ve ever worked with. I’m mad, and frankly disgusted that this is acceptable from anyone who oversees this company.
EG
Expert
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119.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.2K Messages
2 hours ago
user_yt6p81 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had a less than pleasant experience, but this is a great opportunity for us to turn that frown upside down. Let's discuss this privately to see what exactly is going on with your account.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
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