2 Messages
Worst of the worst
I contacted Xfinity regarding my upcoming move in and was told that my monthly bill will be increased almost twice , I said that I am going to cancel then c then after 1 hr of chatting he applied promotions to keep my bill at the price and offered new modem , next day I texted to confirm new modem and was told again that my price will increase to 92$ but he “helped “ me again , then I texted next day to confirm my bill and I was told again it’s 91$ , then I called and woman reassured me that my bill will stay $56 and she sent me modem because as turned out order was not placed. Then I texted Tuesday they said modem will arrive tomorrow, then I texted Tuesday they said order is delayed in wearhouse and that my bill will increase to $76 starting next month . I also scheduled technician 2 weeks ago to my new address that turned out wasn’t scheduled and now they saying no available slots for day I need, they also say professional technician cost $100 when I sent to website right before that and price is 39.99 for both individual and professional installment. So it’s been 2 weeks and nothing is resolved. My head hurst I am happy I will be canceling this tomorrow n never have to deals with this anymore
XfinityJoe
Official Employee
•
615 Messages
4 months ago
Good morning @user_nqe7lf I apologize for the poor experience. Our team would be happy to assist. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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