Visitor
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1 Message
Worst navigation and issue
Probably some of the worst experience I've had with Xfinity in my years of using them. I can't even navigate to parts of my account to actually get information about my internet plan. Anytime I try to hit shop plans or explore my plans it's always "sorry seems like we ran into an issue" for months. Not to mention the worst internet connection, it's so slow I can barely stream a show or open a tab without terrible buffering or lag. At this point I'm considering leaving xfinity because it's not worth all the headaches.
XfinityAmira
Official Employee
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5.2K Messages
39 minutes ago
Hi user_spipet! We appreciate you taking the time to reach out and share these concerns on our Xfinity Forum. It's unsettling to hear that you feel this way, and we certainly do not want to lose you as a customer. Please know that my team is always here to support you with your service needs. We can absolutely assist you with reviewing and exploring available plans, as well as investigating any connection issues you've been experiencing with your internet.
So that we can properly address everything for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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