Visitor
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1 Message
WORST INTERNET PROVIDER
Whatever you do, don't use this company. Customer support is awful. They do not help. They will transfer 100 times for a basic question. I needed help troubleshooting and got transferred 18 times and was on chat and phone calls for 6 hours where I was told they would cancel and refund. 30 days later I try to check on the refund and they say no refund was submitted And my service wasn't cancelled. They're thieves and they do not care about their customers. I'm being told now they'll try to submit a request for a refund but it's not a definite. So thank you for stealing my money and giving me no service for it and not refunding me.
XfinityQuemekia
Official Employee
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1.3K Messages
2 hours ago
Spending 6 hours on chat and phone calls and being transferred 18 times sounds like a complete nightmare @user_3na5li! I completely understand why you are furious. We want to step in immediately, stop the transfers, and get this right for you. To make sure we resolve this once and for all, could you please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account?
To send a Direct Message:
Ensure you are logged in
You can see how to send a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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