1 Message
Worst Internet Provider
This is literally the worst internet provider you could possibly have. My internet account keeps saying it’s under review with loss and prevention without a given reason. I was provided a 24/7 hotline that isn’t 24 hours and the hours aren’t listed. This is the 4th time in 6 days from getting the service that it keeps getting disabled. The endless phone treee to talk to somebody takes well over 60 minutes to connect to a human being that transfers you and drops the call. I am canceling the service and returning to another company that actually works.
XfinityMartyR
Official Employee
•
2K Messages
11 months ago
Hello, user_4u5hdg. Thanks for reaching out to us over our Community Forums. This is definitely not the experience we want for you, or anyone! There has to be some explanation on why your account is under review. We would be more than happy to launch an investigation for you. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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