Worst Internet Provider Services

Their initial new customer rates are fantastic for onboarding you [Edited: "Inflammatory"]

Where do I even begin my painful journey of experiencing multiple issues from past 1.5 years. Long story short, I even have documented every interaction with agents over chat in hope of escalating it as every single agent gives a different answer. There's no way to talk to their supervisors either. [Edited: "Inflammatory"]. Website and chat interface is glitchy, keep reloading and transferring me without my consent.

I wish I could share the conversation snaps here. Or if I can get my call recordings to share with general masses.

PS: I am an engineer, saying just to express that I am able to navigate through electronic interfaces easily.

Responses

XfinityThomasA

Official Employee

•

2.3K Messages

8 months ago

Thank you for joining the Xfinity Forum community and for providing your feedback, user_hfi5iz. This isn't the expience we want and our Digital Care team here can help with all things Xfinity including forwarding feedback and assisting with providing a resolution for any Xfinity issues. We'd love to chat and help in everyway we can. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

Customer Service

user_hfi5iz

Worst Internet Provider Services

XfinityThomasA

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