Mon, Oct 25, 2021 7:52 PM
[Edited: "Language/Inflammatory"] I tried to call many times to be connected to a real person but the automated system keeps hanging up at the end. [Edited: "Language"]
1 y ago
This is certainly never the experience we want for our loyal customers @user_f3ef2b. I am sorry to hear you had troubles with the phone system. Our team would be happy to help turn this experience around. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!