Visitor
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5 Messages
Worst Internet Connection is experiencing and worst customer support
Hello Xfinity Team,
Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family.
Last three days every afternoon internet is going down for 3 to 4 hours.
Every time they are saying they are trying restore the internet connection.
I got disconnected several times when my important meetings were going on and same for my other family members.
Never ever experienced such a worst service and as well as same time the apathy.
Very hard to catch human customer support and which I got that is also useless. Made a promise that issue would be taken care on priority but as expected same pain gets continued.
Is it not demonstrating the poor credibility of the team as a whole and pure lack of apathy?
Hope at least this escalation will you guys treat seriously with professionalism.
Regards,
Sandipan
XfinityMartyR
Official Employee
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3.4K Messages
4 days ago
We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Are your service interruptions area wide interruptions, or only specific to your location? Also, have you been able to go through any of the trouble shooting steps outlined in the following Xfinity Community Forums post?
How to Troubleshoot Your Xfinity Internet and WiFi connection
(edited)
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user_dh7amg
Visitor
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5 Messages
8 hours ago
Worst Performance got proved again.. Awesome !!! Again internet was down for 3 hours.. 3 days within last 5 days ..
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