Worst Internet Connection is experiencing and worst customer support

Hello Xfinity Team,

Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family.

Last three days every afternoon internet is going down for 3 to 4 hours. 

Every time they are saying they are trying restore the internet connection.

I got disconnected several times when my important meetings were going on and same for my other family members.

Never ever experienced such a worst service and as well as same time the apathy.

Very hard to catch human customer support and which I got that is also useless. Made a promise that issue would be taken care on priority but as expected same pain gets continued.

 Is it not demonstrating the poor credibility of the team as a whole and pure lack of apathy?

Hope at least this escalation will you guys treat seriously with professionalism. 

Regards,

Sandipan